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Refund policy

Navratri Collection – Return & Exchange Policy

Our Navratri Collection is a special, limited-time festive collection, available only for a short period. Due to the seasonal nature of these outfits and the time involved in processing returns, we are unable to offer our standard return policy on Navratri Collection items.

We truly value your choice and want you to feel confident before placing your order. To help you select the right outfit, we are happy to provide real photos, product videos, or a video call so you can see the outfit, fabric, colour, detailing, and overall look more clearly before purchasing.

Please Choose Carefully

Returns or exchanges cannot be accepted simply because:

  • You change your mind after receiving the outfit.

  • You feel the outfit does not suit you or look as expected on you.

  • You no longer like the style, colour, or overall appearance after delivery.

  • The festival/event has passed or you no longer require the outfit.

We completely respect that personal preferences can change. However, because Navratri is a short festive season and these pieces have a very limited selling period, we kindly ask customers to make their selection carefully before confirming an order.

When Can We Help?

We may offer an exchange in genuine cases, such as receiving a defective or incorrect item, or another reasonable issue that our team is able to verify. Please contact us as soon as possible after receiving your order and share clear photos/videos of the issue.

Any exchange approval will be considered case by case, depending on the circumstances and availability of the requested replacement.

We’re Happy to Help Before You Order ❤️

If you have any doubts about an outfit, please contact us before placing your order. We would much rather help you choose the right piece beforehand than have you disappointed later.

Our team can provide additional pictures, real product videos, and video-call assistance wherever possible.

By purchasing an item from our Navratri Collection, you acknowledge and agree to this special festive collection return and exchange policy.

Thank you for understanding and for choosing us for your Navratri celebrations. ✨

 

At Ahesas, we are committed to offering a refined shopping experience. If you are not fully satisfied with your purchase, we provide a simple and transparent return and exchange process under the following terms.

1. Return & Exchange Request

All return or exchange requests are accepted only via email.

  • Kindly send your request to ahesasfashion@gmail.com within 24 hours of receiving your parcel.

  • Our team will review your request and respond within 24 business hours.

Requests raised after 24 hours of delivery will not be eligible.

2. Mandatory Unboxing Video

To maintain quality assurance and authenticity, a clear unboxing video is compulsory at the time of delivery.

  • The video must show the sealed parcel being opened and the product clearly visible.

  • This is required to confirm that the original product has been received.

  • Requests without a valid unboxing video may not be approved.

3. Eligibility for Return & Exchange

Returns or exchanges are accepted if:

  • The product is unused, unwashed, and in original condition

  • All original tags and packaging are intact

  • The item shows no signs of damage, wear, or alteration

Used, washed, or damaged items will not be accepted.

4. Customized Products

Customization services (such as blouse stitching or other alterations) involve an additional customization charge of ₹600 / ₹700, depending on the selected customization.

  • Customization charges are non-refundable.

  • In case of an approved return, only the product price will be considered for credit; customization charges will not be included.

5. Return Shipping

Customers are required to send the parcel back at their own expense.
Return shipping charges are the customer’s responsibility.

6. Return Address

Approved returns must be sent to:

Ahesas
G-50, Vikas Shopper
Near Vraj Chowk
Sarthana Jakatnaka
Surat – 395006
India

7. Inspection & Credit Note

Once the returned parcel is received, our team will inspect the product to ensure it meets our return standards.

If approved:

  • A Credit Note will be issued within 3 business days after receiving the parcel.

  • The credit amount can be used for purchasing any other product from Ahesas.

  • Credit will be provided for the product value only (excluding customization and shipping charges).