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Refund policy

AHESAS Returns, Refunds & Exchange Policy

 

At AHESAS, we carefully inspect every outfit before dispatch. We aim to provide a transparent and fair shopping experience, with assistance for eligible returns, exchanges and product concerns.

1. Return & Exchange Request Window

Customers are requested to contact AHESAS within 24 hours of delivery to request a return or exchange.

Please provide your order number, reason for the request and relevant photographs.

Requests are subject to the eligibility conditions below. This reporting window does not limit any rights or remedies available under applicable consumer protection law.

2. Returns Due to Personal Preference

If the correct product has been delivered but you wish to return it because of a change of mind, personal preference, appearance, colour perception, or because the outfit does not suit you, AHESAS may approve a discretionary return.

For an approved personal-preference return:

  • The product must be unused, unworn, unwashed and unaltered.

  • All original tags, accessories and packaging must be intact.

  • A 20% restocking and handling fee will be deducted from the eligible product amount.

  • Actual original delivery and return courier charges will also be deducted or collected, where applicable.

  • Any applicable deductions will be explained before the return is approved.

  • The refund will be processed after the returned product is received and passes inspection.

Personal-preference returns are not automatically approved. Items that do not meet the above conditions may be declined.

3. Exchanges

AHESAS offers exchanges for eligible products, subject to approval and stock availability.

For exchanges requested due to size, style, colour preference or a change of mind:

  • The customer is responsible for courier charges in both directions.

  • The original product must be unused, unwashed, unaltered and returned with its tags and packaging.

  • Any price difference for the replacement product must be paid before dispatch.

  • The replacement will be dispatched after the returned item passes inspection and applicable charges are settled.

The 20% restocking fee applies to approved personal-preference returns, not ordinary approved exchanges.

4. Damaged, Defective or Incorrect Products

Every AHESAS outfit is manually quality-checked before shipping. However, if you receive a damaged, defective or incorrect product, please contact us promptly.

We request the following evidence to help investigate:

  • Your order number.

  • Clear photographs of the issue and packaging.

  • A continuous, unedited parcel-opening video, where available, showing the unopened package, shipping label and reported concern.

An unboxing video helps us assess claims but is not an absolute requirement for exercising applicable legal rights.

Where an issue is verified as attributable to AHESAS, we will provide an appropriate remedy in accordance with applicable law. Customers will not be charged the 20% handling fee or return shipping costs for verified AHESAS errors or defects.

5. Custom Blouse Stitching & Alterations

Blouses stitched or altered to customer-provided measurements are personalised items.

Custom-stitched blouses are not eligible for discretionary returns, refunds or exchanges due to a change of mind, style preference or incorrect customer-provided measurements.

The ₹600 optional blouse stitching fee is payable online in advance for both prepaid and Cash on Delivery outfit orders.

If there is a verified stitching defect or an error attributable to AHESAS, please contact us for assessment and an appropriate remedy in accordance with applicable law.

6. How to Request a Return or Exchange

  1. Email us at ahesasfashion@gmail.com within 24 hours of delivery, mentioning your order number and reason for return or exchange.

  2. Notify us on WhatsApp with your order number, product photos and unboxing video (if available) for faster assistance.

  3. Wait for approval and return instructions before sending the product back.

Note: Requests are subject to our return policy and applicable consumer rights. Please do not courier any product without prior approval.

Please do not send products back without receiving return instructions from our team.

7. Refund Processing

For approved returns, the eligible refund will be calculated using the amount actually paid for the returned product, less applicable, previously disclosed deductions.

For discretionary personal-preference returns, the deductions may include the fixed 20% restocking and handling fee and actual courier charges.

Approved refunds will be initiated after the returned item is received and inspected. The time for funds to appear depends on the payment method and payment provider.

8. Consumer Rights

Nothing in this policy excludes, restricts or overrides rights and remedies available to customers under applicable Indian consumer protection law. Where those rights apply, they take precedence over discretionary return conditions, fees and reporting windows.